Patient Collections Specialist - Sioux Falls, SD

The Patient Collections Specialist is responsible for communicating with patients who have past due balances. The representative in this position is expected to provide an outstanding customer service experience for patients while providing helpful guidance towards solutions.


  • Handle a high volume of in and outbound phone calls collecting past due balances from patients.
  • Complies with the Fair Debt Collector Practices Act (FDCPA).
  • Researches any overdue account balances that are fully or partially unpaid and follow up by mail and/or phone to patients on delinquent payments.
  • Coordinates collection activities for delinquent accounts by preparing information for external collection agencies.
  • Respond promptly to patient inquiries with clear communication and high-quality service.
  • Researches customer's accounts thoroughly and documents appropriately.
  • Resolves discrepancies and prepares adjustments and refunds as necessary.
  • Ensures that all information regarding collection activity on accounts are entered accurately into the system.
  • Brings recurring issues to the attention of the department manager.
  • Conduct duties with empathy, support, respect, and professionalism at the core of every interaction.
  • Evaluates and identifies priority accounts.
  • Performs other duties as required.


  • Basic level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data.
  • ust have prior patient collections experience for 1 year or more.
  • Excellent customer services skills both verbal and written.
  • The ability to meet critical deadlines.
  • Desire to motivate, inspire positive outcomes and deliver excellent results.
  • Intermediate knowledge of Word, Excel, PowerPoint, Access and Outlook.
  • Sound judgement and strong skills with respect to interpersonal relations, critical thinking, problem solving and analysis.
  • Be able to multi-task and handle competing priorities while meeting or exceeding deadlines.
  • Must be proficient in computer skills necessary to perform job duties and must have strong knowledge of computerized billing systems.
  • Must possess positive attitude to enhance a cooperative and energetic work environment.
  • Excellent knowledge of health care billing procedures, documentation, regulations, payment cycles and standards.

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